Shipping & Delivery Information
When you purchase via Bright Online you are assured that your products will reach you in one piece, on time and safely.
- We ship goods to nearly all regions in Kenya. All goods will incur a flat shipping rate of KSH 300 within Nairobi region and agreed rates outside Nairobi as determined by courier service
- Deliveries within Nairobi will be shipped within 48hours after an order is placed and 48-72hours for locations outside Nairobi.
- Goods will be shipped between 9 am to 5 pm Monday to Friday and 9.30 am to 2 pm on Saturdays. We are closed on Sundays and public holidays. Kindly note that shipping times are only estimates and not guarantees. In the event that your goods have not arrived within the specified timelines, we will contact you.
- We are not liable for dispatching an order with an incorrect shipping address. Before placing an order, kindly ensure that the shipping address is accurate.
- Please respond promptly to any communication from us regarding delivery. Failure to this will result in delayed delivery or canceled delivery.
- Additional shipping costs will be incurred for orders that are split between multiple shipping addresses.
- Some orders may require sourcing of the products from our distributors. In the event of this, we will communicate to you any delays that we may foresee.
- We reserve the right to choose the most appropriate shipping method. Should you prefer an alternative shipping method, you will be liable for the shipping costs and risks involved?