Pre-Sales and Support Engineer

Expired on: Nov 26, 2021


Pre-Sales & Support Engineer Position Overview

Reporting to the Technical Manager, the Pre-Sales Engineer collaborates with sales and technical support to ensure proposed deals include technical solutions that accurately address customer needs. He/she is responsible for enhancing productivity and profitability by providing optimal solutions.

Pre-sales Support Engineer

Job Responsibilities

  • Works on RFPs generated by the sales team, prioritizing effort based on maximizing total impact on team productivity and profit.
  • Proactively scopes the appropriate technical solution to address customer requirements and recommends solutions that optimize value for the customer.
  • Developing innovative solutions to address client needs and where necessary create proof of concept demonstrations.
  • Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements.
  • Provide expertise including detailed technical information about solution capabilities and alternative options
  • Meets assigned targets for profitable growth in solution sales
  • Provides coaching and professional development to other team members including sales associates to enhance their product knowledge and technical acumen.
  • Pursue additional business development opportunities within customer firms. Collaborates with sales to ensure these opportunities are effectively covered and advanced.
  • Monitors customer support for technical solutions proposed throughout the sales process and ensure that all customer needs are adequately addressed
  • Engage with customers as a trusted advisor, listening and understanding their challenges and requirement – both technical and business, and clearly articulate and communicate to the sales team.


  • Diploma/Higher Diploma or BS degree in Information Technology, Computer Science or equivalent.
  • Vendor certifications e.g. HPE, Dell, IBM, CISA, Microsoft etc
  • 2 to 3+ years’ experience working directly with customers in response to customer requests for proposals, develop designs and bills of materials for cost-effective solutions.
  • Understanding of the latest networking concepts and protocols
  • Understanding of virtualization technologies such as VMware and Cloud technologies such as AWS, Google Cloud, Azure.
  • Working knowledge of a defined set of technologies including Microsoft Azure, M365, Google etc.



Applications should reach us by 26th November 2021.

Job Category: Technical Support
Job Type: Full Time
Job Location: Nairobi
Sorry! This job has expired.
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